In African markets, complaints carry a social cost. Many customers do not want to jeopardise their relationship with the service provider, because they believe in long-term relationships.
Business leaders are urging the government to clear pending bills promptly, citing negative impacts on cash flow, enterprise stability, and public procurement confidence.
Former President Uhuru Kenyatta and his former Foreign Affairs Cabinet Secretary Amina Mohammed were subjects of texts in the mails, but there was no evidence of criminal involvement.
The government has expressed fears of job losses among low-skilled workers as businesses adopt artificial intelligence (AI) in their operations.
The Environment and Lands Court has issued a warrant of arrest against billionaire Pius Mbugua Ngugi for failure to pay Sh4 million in legal fees to his former lawyers.
The police officer Peter Wamiti appeared before Senior Resident Magistrate Mary Gituma but did not take a plea after the prosecution requested more time to complete the investigation.